IT support specialists offer help and advice to people and organizations with software or computer equipment. Some of the so-called computer network support specialists support IT employees in your organization. Others, called computer user support specialists, provide support to users who do not have IT and who have computer problems.
Computer user support specialists generally do the following:
- See customer descriptions of computer problems.
- Ask the client questions to diagnose the problem correctly.
- Guide customers through best troubleshooting practices
- Set up or repair computer devices and related devices.
- Provide other team members and organization leaders with information about the causes that cause most customer problems and what other issues customers have
IT support specialists, also known as help desk technicians, generally provide technical assistance to computer users without IT skills. They respond to requests for help by phone and email. You can usually help users remotely, but you can also visit the website to solve a problem personally.
Help desk technicians can solve numerous problems that vary by industry and company. Some technicians work for big S/W companies or customer service companies and must provide corporate clients with instructions on how to use company-specific programs, for example. For example, an electronic medical records program used in hospitals or medical offices. Sometimes they work with other technicians to solve problems.
Other help-desk technicians work in call centers and answer more straightforward questions from non-corporate clients. They can guide customers through the necessary steps to restore Internet connectivity or troubleshoot home computing products such as a Wi-Fi router.
How to become a printer technician
Due to the wide range of skills used for various IT support activities, there are many ways to work. A bachelor’s degree is required for some specialized IT support positions, but an associate diploma or postgraduate diploma may be sufficient for others.
Education
Training requirements for IT support specialists vary. The work of computer support specialists for users requires some computer skills, but not necessarily a post-secondary diploma. Candidates who have attended computer courses are often qualified. Many employers accept associate degree candidates, although some candidates prefer a bachelor’s degree.
Large software companies that help commercial users purchase their products or services often require a degree. The more technical positions probably require a degree in a field such as computer science, engineering or computer science, but for others the subject of the candidate is less important.
To keep pace with technological change, many IT support specialists continue their education throughout their careers.
Certification
Independent certification providers or providers usually offer certification programs. The certification confirms the best practices required by IT support specialists. Companies can request certification from their IT support specialists for the products they use.
Advancement
Many IT support specialists switch to other IT positions, e.g. B. Network and IT system administrators and software developers. Some become managers in the IT support department. Some organizations offer routes that allow nurses to move to other parts of the organization, such as:in sales. For more information, see the profiles of network administrators, IT systems and software developers.
Salary
A tech printer technician typically earns between $ 34,000 and $ 75,000 a year with an average salary of $ 50,000. Other factors as the size of the organization and the sector, play a role in determining a person’s pay.
